Complimentary Standard Shipping on Eligible Orders5-Year Limited Warranty, Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.Trade program, preferential pricing for designersComplimentary Standard Shipping on Eligible Orders5-Year Limited Warranty, Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.Trade program, preferential pricing for designers
Home/Client Care/The Concierge

Client Care

The Concierge

Every THH Living client is paired with a dedicated concierge, a single point of contact who guides you from first inquiry through installation and beyond. Considered, discreet, and entirely at your service.

Personal Styling & Specification

Whether you are selecting a single statement fixture or specifying an entire residence, your concierge curates options tailored to your architecture, palette, and the way you live in light. We provide photometric guidance, finish samples, and considered alternatives, never a catalog dump.

Trade & Project Support

For architects and interior designers, the concierge coordinates specification documents, IES files, lead-time scheduling, and tiered trade pricing. Complex multi-room projects are managed end to end, with a single contact accountable for the result.

White-Glove Aftercare

Our relationship does not end at delivery. From installation oversight to finish maintenance and warranty support, your concierge remains available for the lifetime of the piece. One message reaches a person who already knows your project.

How to Reach Us

Concierge hours are Monday to Saturday, 9am, 7pm ET. Email info@thhliving.com or submit an inquiry and we will respond within one business day.

Begin the conversation

Reach our concierge directly to discuss your space, your timeline, and your vision.

Contact Concierge