Return Policy

Customers may request a return within 30 days of receiving their order. Below are the conditions, the authorization process, and how refunds are handled.

30-Day Return Window

Customers may request a return within 30 days of receiving their order. Returned products must be:

✦Unused
✦Uninstalled
✦In original packaging
✦In resalable condition
✦Complete with all accessories, manuals, mounting hardware, remotes, and components

Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA). Returns shipped without prior authorization may be refused. To request an RMA, email support@thhliving.com.

Non-Returnable Products

The following items are not eligible for return:

✦Installed products
✦Used products
✦Custom-made products
✦Made-to-order products
✦Clearance items
✦Final sale items
✦Gift cards
✦Products with missing components
✦Products damaged by misuse or improper installation

Ceiling Fans & Electrical Products

All ceiling fans, lighting fixtures, transformers, controllers, and electrical products must be inspected before installation. Products that have been installed, wired, mounted, assembled, or modified are no longer eligible for standard return. Professional installation is recommended.

Return Shipping

Customer preference returns for example, ordered the wrong item, no longer needed, changed mind, or ordered the incorrect size, the customer is responsible for return shipping costs.

Defective, damaged, or incorrect items if the item arrives defective, damaged, or incorrect, THH Living will provide a prepaid return label, replacement product, replacement part, or alternative resolution at our discretion.

Refund Processing

Refunds are issued after inspection and approval of returned merchandise. Refund processing time is 5 to 10 business days, issued to the original payment method.

Shipping charges, expedited shipping fees, and freight charges are non-refundable unless the return results from our error.

Rewards, Store Credit & Membership

If an order is refunded, canceled, or returned, earned points may be removed, membership progress may be adjusted, store credit may be reversed, and tier qualification may be recalculated. See the Membership & Rewards Program Terms for details.

Warranty

Defects covered by our warranty are handled separately from returns. See the 5-Year Warranty for coverage details, or register your product.

Ready to start a return?

Open a delivered order from your account and choose “Return or replace items,” or contact our support team for a Return Merchandise Authorization.

Start a Return