Client Care
5-Year Limited Warranty
THH Living products are backed by a 5-Year Warranty from the original purchase date, covering defects in materials, manufacturing, and workmanship under normal use. Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
Coverage by Product Type
Warranty terms vary by product type. The current terms for each type are listed below, always refer to the specific product page for the coverage that applies to your purchase.
Outdoor Fixtures, 5-Year Limited Warranty
Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
Indoor Lighting, 5-Year Limited Warranty
Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
Integrated LED Components, 5-Year Limited Warranty
Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
Smart Controllers, 5-Year Limited Warranty
Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
Transformers, 5-Year Limited Warranty
Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
Ceiling Fans, 5-Year Limited Warranty
Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
Accessories, 5-Year Limited Warranty
Backed by a comprehensive 5-year limited warranty covering manufacturing defects. Designed for lasting outdoor performance.
What We May Provide
At THH Living's sole discretion, warranty service may include:
- ✦Replacement parts
- ✦Product repair assistance
- ✦Product replacement
- ✦Store credit
- ✦Equivalent replacement model
Warranty Exclusions
The warranty does not cover:
- ✦Improper installation
- ✦Improper wiring
- ✦Electrical surges
- ✦Voltage fluctuations
- ✦Lightning strikes
- ✦Water intrusion caused by installation errors
- ✦Misuse
- ✦Abuse
- ✦Neglect
- ✦Accidental damage
- ✦Cosmetic wear
- ✦Normal wear and tear
- ✦Unauthorized repairs
- ✦Unauthorized modifications
- ✦Acts of nature
- ✦Commercial use beyond stated coverage
Labor Exclusion
The warranty covers products only. The warranty does not cover:
- ✦Labor costs
- ✦Electrician fees
- ✦Contractor fees
- ✦Installation costs
- ✦Removal costs
- ✦Reinstallation costs
- ✦Project delays
Warranty Claims
To submit a warranty claim, customers must provide:
- ✦Order number
- ✦Proof of purchase
- ✦Photos or videos showing the issue
- ✦Product information
THH Living reserves the right to inspect or request return of defective merchandise before approving a claim. To start a claim, email warranty@thhliving.com.
Limitation of Liability
To the maximum extent permitted by law, THH Living's total liability shall never exceed the original purchase price paid for the product. THH Living shall not be liable for:
- ✦Indirect damages
- ✦Consequential damages
- ✦Incidental damages
- ✦Special damages
- ✦Lost profits
- ✦Business interruption
- ✦Property damage arising from improper installation or misuse
Contact
Warranty Department
warranty@thhliving.com
Customer Support
support@thhliving.com
Business Hours
Monday, Friday, 9:00 AM, 5:00 PM EST
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