Privacy Policy

We may collect the following categories of information:

Personal Information

• ✦Full name
• ✦Billing address
• ✦Shipping address
• ✦Email address
• ✦Phone number
• ✦Account login credentials

Payment Information Payments are processed through third-party payment providers. THH Living does not store full credit card information. Payment processors may collect the cardholder name, payment method information, and transaction details.

Order Information

• ✦Products purchased
• ✦Order history
• ✦Membership status
• ✦Reward points
• ✦Warranty registrations

Technical Information

• ✦IP address
• ✦Browser type
• ✦Device information
• ✦Operating system
• ✦Website usage data
• ✦Referral sources

Marketing Information

• ✦Email preferences
• ✦SMS preferences
• ✦Product interests
• ✦Advertising interactions

We use information to:

• ✦Process orders
• ✦Deliver products
• ✦Provide customer support
• ✦Manage accounts
• ✦Operate membership programs
• ✦Process warranty claims
• ✦Improve website performance
• ✦Personalize shopping experiences
• ✦Prevent fraud
• ✦Send order notifications
• ✦Send promotional communications
• ✦Comply with legal obligations

When participating in our Membership Program, we may collect:

• ✦Lifetime spend
• ✦Reward points
• ✦Membership tier
• ✦Redemption history
• ✦Referral activity

This information is used solely to operate and improve the rewards program.

When customers register products for warranty purposes, we may collect:

• ✦Product information
• ✦Purchase date
• ✦Order number
• ✦Installation information
• ✦Contact information

Warranty information is used solely for warranty administration and customer support.

THH Living uses cookies and similar technologies. These technologies help us:

• ✦Remember user preferences
• ✦Improve website performance
• ✦Analyze traffic
• ✦Measure marketing effectiveness
• ✦Personalize content

Cookies may include:

• ✦Essential cookies
• ✦Performance cookies
• ✦Analytics cookies
• ✦Advertising cookies

Customers may disable cookies through browser settings, although some website functionality may be affected.

We may use analytics providers including:

• ✦Google Analytics
• ✦Google Tag Manager
• ✦Microsoft Clarity
• ✦Similar analytics platforms

These tools help us understand how visitors interact with our website. Analytics providers may collect pages visited, time spent on site, device information, geographic region, and referral sources.

We may use advertising services including:

• ✦Google Ads
• ✦Google Shopping
• ✦Meta Ads (Facebook & Instagram)
• ✦Pinterest Ads
• ✦YouTube Ads
• ✦Other advertising platforms

Advertising technologies may use cookies and tracking pixels to measure campaign performance and improve advertising relevance.

Transactional communications order confirmations, shipping notifications, warranty communications, and customer service messages.

Marketing communications promotions, product launches, membership benefits, and newsletters.

Customers may unsubscribe from marketing communications at any time. Transactional messages may still be sent when necessary to complete services.

THH Living does not sell personal information. We may share information with trusted service providers including:

• ✦Payment processors
• ✦Shipping carriers
• ✦Email providers
• ✦Analytics providers
• ✦Customer service platforms
• ✦Fraud prevention services

These providers are permitted to use information only as necessary to perform services on our behalf.

We implement commercially reasonable safeguards designed to protect personal information. Security measures may include:

• ✦SSL encryption
• ✦Secure hosting
• ✦Restricted access controls
• ✦Fraud monitoring
• ✦Secure payment processing

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain information only as long as necessary to:

• ✦Fulfill orders
• ✦Provide customer service
• ✦Operate warranties
• ✦Maintain records
• ✦Comply with legal obligations

Retention periods may vary depending on the type of information.

California residents may have the right to:

• ✦Know what personal information is collected
• ✦Access personal information
• ✦Request correction of inaccurate information
• ✦Request deletion of personal information
• ✦Limit certain uses of personal information

THH Living does not sell personal information. California residents may submit privacy requests by contacting support@thhliving.com.

Our website is not intended for individuals under 13 years of age. We do not knowingly collect information from children under 13. If we become aware that information has been collected from a child, we will take reasonable steps to delete it.

Our website may contain links to third-party websites. THH Living is not responsible for the privacy practices or content of external websites. Customers should review third-party privacy policies independently.

THH Living operates primarily within the United States. If you access our website from outside the United States, your information may be transferred to and processed within the United States.

THH Living reserves the right to modify this Privacy Policy at any time. Changes become effective upon posting to the website. Continued use of the website constitutes acceptance of the updated Privacy Policy.

Privacy Requests
support@thhliving.com

Customer Support
support@thhliving.com

Business Hours
Monday, Friday, 9:00 AM, 5:00 PM EST